BEFORE USING OUR REWARDS PROGRAM, PLEASE TAKE A MOMENT TO READ THESE TERMS AND CONDITIONS. THEY OUTLINE IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, RESPONSIBILITIES, AND AVAILABLE REMEDIES, INCLUDING SPECIFIC LIMITATIONS AND EXCLUSIONS.

 

A. TERMS APPLICABLE TO THE REWARD PROGRAMME

A.1 General

Drive Fitness Studio may offer programs that allow members in the respective program to receive benefits in connection with certain actions taken with respect to our Services. By becoming a Member of a Reward Program, you agree to these Terms and Conditions (“Reward Terms”). 

Participation in a Reward Program is also subject to Drive Fitness Studio’s Terms & Conditions:  https://www.drivefitnessstudio.com/terms-conditions If you do not agree, you should not join a Reward Program. 

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A.2 Membership, Suspension, Modification and Termination

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A.2.1 General

Drive reserves the right, at our sole discretion, to approve, deny, or revoke participation in any Reward Program at any time, with or without cause. Employees or Third Party Contractors of Drive Fitness Limited are not eligible to participate, and Reward Programs are void where prohibited. Corporations, organizations, and other entities are also not eligible for enrollment.

We may suspend, modify, or terminate the eligibility of any individual who uses—or is suspected of using—a Reward Program in a way that violates these Reward Terms. Such actions may also result in the loss of any points, rewards, or benefits earned through the program. In addition to limiting or ending eligibility, Drive may pursue any appropriate administrative or legal action.

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A.2.2 Accounts

To join the Drive Reward Program, you’ll need to create an online account (an “Account”) through our website or mobile app. Creating an Account is free. You may participate in the Reward Program using only one Account. Accounts are personal and may not be sold, transferred, assigned, or shared with anyone, including friends or family.

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A.2.3 Age Requirements

The Drive Reward Program is open to users who are at least eighteen (18) years old at the time of enrollment. Fifteen (15), sixteen (16) and seventeen (17) year old users may enrol with appropriate underage waiver signed by parent or guardian.

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A.2.4 Membership Responsibility

Drive is not responsible for the use of a member’s Account or for the redemption of rewards associated with that Account. Members are solely responsible for managing any unauthorized access or use by family, friends, or others who may have access to their Account. Each member is also responsible for staying informed about these Reward Terms and for monitoring the rewards available in their Account.

If an Account is stolen or misused, or if points are redeemed without authorization, the member must notify Drive Fitness Limited immediately. The Account will be reviewed, and Drive Fitness Limited will determine what remedy, if any, may be provided.

Members are responsible for ensuring that their contact and personal information is accurate and up to date. Drive Fitness Limited  is not liable for communication failures or issues caused by outdated or incorrect information provided by the member.

Members are also responsible for any taxes that may arise from participating in the Reward Program. Rewards are non-transferable and may only be redeemed by the member who earned them. No cash alternative will be offered, unless required by law.

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A.2.5 Contact Information

To participate in the Drive Reward Program, we need accurate contact information so we can send you the rewards you earn. This information is generally pulled from your Account, so please make sure your details are current.

Reward Program communications may be delivered through email, push notifications, in-app messaging, or SMS. Keep in mind that certain perks may only be available if you remain subscribed to commercial communications.

Some rewards may include physical items. These cannot be shipped and need to be picked up at a Drive Studio location.

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A.2.6 Modification/Termination of Reward Programs or Reward Terms 

The Drive Reward Program is a discretionary offering and may be modified, paused, or ended at any time. Should the program be discontinued, all benefits, including any unredeemed rewards, may no longer be available. We may also update the program or these Terms at any time. By continuing to participate after updates take effect, you agree to the revised Terms. Drive will make reasonable efforts to provide advance notice of any significant changes.

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A.2.7 Benefit Discrepancies

If your Account does not reflect the correct number of classes, or other earned rewards (“Benefits”) within two weeks of when they should have posted, this may be considered a “Benefit Discrepancy.” Please contact us right away by reaching out to our team directly or via our app.

We will do our best to investigate any reported discrepancy as long as it is submitted within ninety (90) days of the event that should have generated the Benefit. We may ask for additional written details; if these are not provided within the same 90-day period, we may decline to investigate at our discretion.

Any resolution or decision not to issue a resolution will be made based on the information available and at Drive’s reasonable discretion. Once reviewed, we will not reopen the same discrepancy. Failure to notify us within the required timeframe will result in the Benefit being forfeited.

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B. TERMS SPECIFIC TO THE DRIVE CLUB LOYALTY PROGRAM

Drive Fitness Studio offers an exclusive loyalty program designed to recognize and reward members for their engagement across all aspects of the Drive experience. Members can earn points for eligible classes as outlined in this Section B (the “ Loyalty Reward Program”).

The Loyalty Reward Program may not be available at all studio locations. We reserve the right, at our sole discretion, to add or remove participating countries or studios at any time.

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B.1 Membership

B.1.1 Free Enrollment

There is no fee to join the Drive Fitness Studio Loyalty Program. However, you must have an active Drive account with an active running membership (not a Drop In), and though enrollment is free, earning points requires eligible purchases as described below. The program is intended for personal use only; commercial participation is not permitted. You can enroll by accessing the ranking via the Drive Fitness Studio mobile app while logged into your account.

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B1.2 Cancellation

You may cancel your membership in the Drive Loyalty Program at any time by contacting us info@drivefitnessstudio.com or via the Drive Fitness Studio mobile app while logged into your account. . Upon cancellation, any unused Points and Rewards you’ve accumulated will be forfeited and cannot be redeemed. If you choose to re-enroll in the Drive Club Loyalty Program later, you will not qualify for any first-time enrollment benefits and your account will restart at zero (0) Points and at the lowest Tier.

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B.2 Loyalty Rewards Program

B.2.1 General 

The Drive Club Loyalty Rewards Program is designed to reward your commitment to our community. You’ll earn points for qualifying actions. When you check-in to a class, a point is rewarded.

Points are personal to your account and cannot be transferred or redeemed for cash or credit. As part of our boutique experience, we encourage you to keep an eye on your account to ensure your classes and rewards are being added correctly.

We assume no responsibility for errors caused by incorrect information and all determinations made by us regarding Account the amounts of classes or the membership level related to an Account are final and binding. 

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B.2.2 Earning Rewards

Subject to any conditions and restrictions described in Section B.2.1 above, or elsewhere in these Reward Terms, you may earn Rewards at the following rates:

B.2.2.1 Points accumulation

You earn one point for every in-studio class you attend as part of your membership that was purchased at full price directly from us either through our Apps or Sites, or directly at a participating Studio. 

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B.2.3 Quarters

The Drive Club Rewards follows an annual quarterly cycle based on CET time:

• Quarter 1: January 1–March 31
   

• Quarter 2: April 1–June 30
   

• Quarter 3: July 1–September 30
   

• Quarter 4: October 1–December 31
   

Each Quarter begins at 12:00:01 a.m. CET on the first day of the period and ends at 11:59:59 p.m. CET on the final day.

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B.2.4 Expirations of Points & Rewards

Where permitted by law, all points and rewards you earn will expire at the end of the Quarter in which they were awarded. At the start of each new Quarter, your level reward balance automatically resets to zero (0).

If your membership or Account is suspended or terminated for any reason, at our sole discretion, all points and rewards will immediately expire. We may also invalidate points and rewards if we determine they were earned through fraud, tampering, technical issues, or any other unauthorized activity.

Expired rewards have no cash value and cannot be exchanged for cash or credit.

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B.3 Membership Levels 

B.3.1 Earning and Retaining Membership Levels

You can progress through different membership levels (each, a “Tier”) by earning the required number of Points for that Tier (the “Tier Threshold”). You can view all Tiers here. Tier status is evaluated on a quarterly basis, and Tier Thresholds must be met within a single Quarter. Once you reach a Tier Threshold, you will immediately move into that Tier and maintain that status through the end of the Quarter.

As noted in Section B.2.4 above, your Points reset to zero (0) at the start of each new Quarter, Tier status has no cash value.

For example:
If you join the Drive Club Loyalty Program in Quarter 1 and earn enough Points to qualify for the GEAR 1 Tier during that Quarter, you will be upgraded to GEAR 1 immediately. Even if you don’t meet the Threshold for the next Tier, you will keep GEAR 1 status for the rest of Quarter 1. At the start of Quarter 2, your Points reset to zero (0), you will go back to the lowest level status unless you qualify for a higher Tier.

 

B.3.2 Tier Modifications

We reserve the right, at our sole discretion, to modify the Tiers, the Benefits associated with each Tier, the Tier Thresholds, and any other aspect of the membership levels at any time. These elements may be significantly increased, reduced, altered, or removed without notice. If your Account or participation in the Rewards Program is suspended or terminated, you will forfeit any Tier status you have achieved along with all related Benefits.

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B.3.4 Tier Rewards

B.3.4.1 General

You can qualify for specific benefits within the Drive Club Loyalty Program by reaching designated membership levels (“Tier Rewards”). The Benefits available at each Tier are determined by Drive and may be changed, limited, or discontinued at any time, with or without notice, at Drive’s sole discretion. 

 

B.3.4.2 Redeeming Tier Rewards

Tier Rewards can be viewed on your Ranking dashboard through your Account in the applicable Apps. Many Tier Rewards are applied automatically and require no action from you. However, Rewards that provide discounts on eligible purchases (such as Drive Merchandise) must be requested through our app so that we can apply the discount on our side. Please note that discounts may only be applied to the lowest-priced item in your cart.

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B.3.4.3 Complimentary Birthday Class

To receive your complimentary birthday class reward you must provide us with your correct birthday when creating your Account and must have an active membership.

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B.3.4.4 Expiration of Tier Rewards

Unless specifically stated otherwise, and subject to applicable law, all Tier Rewards expire and can no longer be used once your Tier status for the Tier that granted those Rewards ends. This offer cannot be extended or frozen. 

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B1.3 Pending penalties or membership payments

In order to receive your rewards, you must have no pending penalties (no-show fees, late cancellation fees) and you must be up to date with the payment of your membership. If you have pending fees, these must be settled before you are able to redeem your rewards. If these are not settled before the end of the quarter, your Points and Rewards will be forfeited and cannot be redeemed.